سياسة الاستبدال والاسترجاع

First: General Conditions, Implementation, and Guarantee 1. Nature of digital products All products and services offered in Link Up store are considered digital products that are consumed or initiated upon delivery or the start of activation procedures. Therefore, digital products and services are not subject to return, exchange, or refund after delivery or after starting activation and implementation procedures, except in cases outlined in the guarantee policy below. 2. Duration of implementation and delivery The duration of implementation and delivery varies depending on each product's description within the store. - Some products are delivered instantly and automatically after completing the purchase. - Some products and services require up to 24 hours for implementation during official working hours. - The implementation period may extend to several days in some exceptional cases, such as high demand, delay from the service provider, or the need for additional procedures related to the service. The customer has no right to request cancellation or refund due to delayed implementation unless the delay exceeds 14 days from the order date without service execution or updates from the store. The store also has the right to extend the implementation period due to operational or technical circumstances beyond control. 3. Starting activation procedures Once work begins on the order or activation procedures are initiated or the service is prepared or the customer's data is sent to the service provider, the order is considered under implementation. In this case, the customer has no right to request cancellation, refund, or service retrieval for any reason, even if the activation is not yet complete, as long as implementation procedures have started. 4. Cases of entitlement to exchange or refund (guarantee) We commit to fully guarantee the customer's rights, and the customer may request compensation, replacement, or refund only in the following cases: - Proven defect in the product or service from the source. - Receiving a different product from the one ordered. - Non-fulfillment of the order entirely after exceeding the period specified in this policy. 5. Cases not covered by refund or compensation The store is not responsible, and refund or compensation requests are not accepted in the following cases: - Change of opinion after purchase. - Not reading the product description or operational requirements before purchase. - Product incompatibility with the customer's device or account. - Entering incorrect data by the customer during the order. - Sharing account data, codes, or activation keys with any third party. - Service suspension due to violation of the service provider's terms. - Cancellation request after starting activation or implementation procedures. - Delay caused by the service provider or high demand unless the delay exceeds 14 days. Second: Complaints and Technical Support 1. Complaint submission and compensation mechanism If any problem occurs, you must contact us through official communication channels: Email: [email protected] WhatsApp Customer Service: +966536698200 Social Media: @linkupksa Conditions for accepting the complaint: 1. Provide us with the order number. 2. Clearly explain the problem. 3. Attach photos or videos showing the problem or error message. 2. Complaint processing duration - Complaints are reviewed within 24 to 72 working hours. - If a defect is confirmed, the product will be replaced, re-implemented, or the amount refunded as deemed appropriate by the store for the nature of the case. Third: General Provisions 1. Holidays and official vacations Please note that activation, implementation, and technical support operations may pause or delay during official holidays, religious festivals, and government holidays. Work on orders resumes immediately after the holiday ends and official working hours return. Official holidays are not counted within implementation or processing times. 2. Acceptance of policy and general terms By completing a purchase from Link Up store, the customer acknowledges that they have read, understood, and agreed to all the terms and conditions contained in this policy and fully comply with them. The customer also acknowledges that the use of digital products and services is subject to the terms and conditions of the relevant service providers, and Link Up store bears no responsibility for decisions or actions issued by the service owners, including suspension, restriction, modification of features, prices, or usage policies. Link Up store reserves the right to update or modify this policy at any time in accordance with applicable laws and operational requirements, and amendments become effective immediately upon posting on the website. We thank you for your trust in Link Up store, and we always strive to provide the best digital products and services with the highest quality and reliability, along with the necessary support to ensure the best possible experience for our valued customers. Link Up – Your first destination for trusted digital services and subscriptions.